Shipping policy

Last updated: May 5, 2025

 

General Information

Your order is only considered complete after payment. In case of payment by Multibanco or MBWay, your order will be pending until payment is made and validated. The deadline for payment by Multibanco is 12 hours, and for payment by MBWay is 5 minutes, after sending the order.

All orders are prepared within 48 working hours after validation and payment confirmation. As Mindful Choices has multiple partners and warehouses in various national and international locations, time differences and holiday schedules must be taken into account.

After completing your order, you will receive a confirmation email. Likewise, when we ship your order, you will be notified by email with the shipping details and respective tracking information.

The order will be shipped taking into account the chosen shipping method and the delivery time is the sole responsibility of the various logistics operators we work with.

The delivery time information displayed in the various shipping options is an average and merely informative, as it depends on the season and logistical conditions, so shipments may take less or more time. If you have any questions, please contact the carrier responsible for your shipment directly.

When the order is collected by the logistics operator, or when it enters distribution, the customer can be informed by email or SMS, directly by the operator. The address and telephone number placed on the order are the sole responsibility of the customer.

If there is an unsuccessful delivery attempt at the address, the order will go to a pick-up point close to the address in question, and will have to be collected by the customer. In the event that the order is returned, the reshipping costs will be supported by the customer.